Any questions please click Contact US
DESCRIPTION:
Customer service mail: [email protected]
1.if you need customize the dress color and size please note me your color and size as below:
*color _________(picture color or other colors,please contact us for more colors)
*Bust__________
*Waist _________
*Hips __________
*Your Height without shoes( From your head to your foot without shoes )__________(important)
*dress shoes height___________
this size must be right !
And if the dress has sleeves pls provide arm measurements as below:
Arm hole__________ (end of arm)
Arm length_________
You could read “how to measure” to make sure these measurements right.
Customers need to know :
All of the Dress don’t come “on the shelf”.We strongly recommend you to select “Custom Made” to ensure the dress will fit you when it arrives
2.Payment: We accept payment via PayPal and Credit Cart
3.Delivery time:
Rush order: in 15 days, please choose expedited
Normal time:
Within 21- 25 days (From May to Dec)
Around 28 – 32 days (From Jan to June),
For it’s busy season together with spring festival holiday, so produce time will be long.
4.Shipping: by UPS or DHL or some special airline.
**We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy
5.Condition:brand new ,column ,mermaid or A-line style,
Length:knee length,Tea -Length,or floor length are all available
Fabric: imported satin,silk,special taffeta,stretch satin,organza,chiffon,lace,tulle are available
Embellishment: beading,embroidery ,appliques,handmade flowers,handmade ruffles are available
Color:color free ,all the colors on our color chart are available
Size:Standard size or custom size .
Closure:Zipper back or Lace up back.
Lining:Boned and Fully Lined .
Packing:Delicate box package or plastic bags.
Return Policy:
1. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive. ,if you request 100% same as the picture ,please don t make payment. i am sorry for it.
2,We will accept returns if Dress have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it .We refuse return the items without any quality problems
3. If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation;
4. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together .
5,Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
6, if you return it .please see it
1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer¡¯s responsibility. It is buyer¡¯s responsibility to pay for the shipping fee of sending back and exchange.
4). Just quality problems or size mistake, we accept returning.
| Size | US0, US2, US4, US6, US8, US10, US12, US14, US16, Custom size |
|---|---|
| Color | Picture color, Custom color |
Prompt Shipping and Professional Packaging
Our long-standing partnership with UPS FedEx DHL and other international carriers gives us the ability to provide an array of shipping services. Our warehouse personnel are extremely skilled and will package your goods in accordance to our exact and precise specifications. Your products will go through an extensive inspection and will be securely secured prior to being shipped. Every day, we send thousands of packages to customers from all over the world. This is an indication of our determination to become the biggest online retailer in the world. Warehouses and distribution centers can be found in Europe and the USA.
Note: Orders that contain more than one item are assigned a processing time in accordance with the item.
Prior to shipment the items, our staff will carry out an extensive inspection of the items you purchased. Today, most orders will be shipped within 48 hours. The estimated delivery time is between 3 and 7 days.
Returns
Due to multiple parties such as the factory and the warehouse, we are unable to effectively manage inventory. The actual stock can be changed at any time. Be aware that it is possible for your order to be out of stock after you have made the order.
The policy is 30 days. We cannot exchange or refund your order after 30 days from the date of purchase.
Your item should be in its original packaging and in good condition. It must also not be used. You must have the item in the original packaging.
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